Support

Something not working, or a question? Write to [email protected]. Include your iPhone model, iOS version and what happened. We usually reply within a few days.

Frequently asked questions

How do I restore my purchases?

Open the shop in the game and tap Restore purchases. This brings back “No ads”, the Founder pack’s cosmetics and your ECO+ subscription. Amber packs are consumable, so Apple does not let them be restored.

How do I cancel ECO+?

On your iPhone: Settings → your name → Subscriptions → ECO+ → Cancel Subscription. You keep the benefits until the end of the period you already paid for. Deleting the app does not cancel a subscription.

I got a refund request or a billing problem

Payments and refunds are handled by Apple. Visit reportaproblem.apple.com.

Is my progress saved if I switch phones?

Your records, amber and unlocks are stored on your device. They are not synced between devices yet. Purchases that are not consumable can be restored on a new phone.

Why can’t I use power-ups in the Cave of the Day?

So the daily leaderboard stays fair. Power-ups work in Free mode. If you revive in the Cave of the Day you can keep playing, but the score that counts for the ranking is the one from your first fall.

How do I change my ads choices?

Tracking: Settings → Privacy & Security → Tracking → ECO. You can also reset your advertising identifier there. See the Privacy Policy for more.